Branch Growth Leader - Customer Experience

Woodforest; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Woodforest National Bank in Austin, TX is seeking an Assistant Branch Manager to support the Branch Manager in driving branch performance, customer relationships, and operational excellence. You will coach a frontline team, execute retail strategies, and ensure a consistent Woodforest Experience.

You will balance customer engagement with coaching, community involvement, and rigorous adherence to policies. This hands-on leadership role requires flexibility in hours and a commitment to

Qualifications

• 3 years of relevant and transferrable sales and/or customer service experience.
• OR an Associate’s degree and 2 years of relevant and transferrable sales and/or customer service experience;
• OR a Bachelor’s degree and 1 year of relevant and transferrable sales and/or customer service experience.
• Demonstrated leadership capability; prior supervisory or coaching experience preferred.
• Strong interpersonal, communication, and marketing-oriented sales skills.

Responsibilities

• Partner with the Branch Manager to operate the branch with a business-owner mindset, supporting retail growth, deposit performance, and customer acquisition.
• Drive branch sales goals through proactive customer engagements, referrals, and marketing efforts.
• Support branch operations by ensuring compliance with policies, procedures, audits, and cash controls while modeling accountability and attention to detail.
• Deliver the Woodforest Experience by maintaining a strong personal presence in the branch, engaging customers with warmth, professionalism, and solution-focused conversations.
• Coach and support team members to uncover customer needs and confidently recommend retail banking products and services that add value.
• Ensure customers receive consistent, high-quality service across teller, platform, and digital interactions.
• Embrace and promote a technology-forward retail banking experience for both customers and team members.
• Support and participate in branch-level community engagement and retail marketing activities that strengthen Woodforest’s local presence.
• Build and maintain relationships with retail partners, community members, and local businesses to drive branch traffic and relationship growth.
• Partner with Community Development Relationship Managers and branch leadership to execute outreach efforts aligned with community needs and branch goals.
• Uphold the highest ethical standards in all customer, employee, and partner interactions.
• Ensure compliance with regulatory requirements and strict protection of customer confidentiality and privacy.
• Foster a culture of trust, transparency, and respect within the branch team.
• Act as a visible leader and role model, reinforcing expectations around performance, behaviors, and customer experience.
• Coach, mentor, and support team members through observation, feedback, and on-the-job development.
• Assist with scheduling, workflow management, and coverage planning to support efficient operations.
• Perform branch servicing duties as needed, including teller transactions, account opening, cash handling, ATM servicing, and audits.
• Practice prudent expense management and resource stewardship.

Skills

Leadership

Sales aptitude

Customer service

Coaching

Communication

Education

High School Diploma or equivalent

Job description

Woodforest National Bank in Austin, TX is seeking an Assistant Branch Manager to support the Branch Manager in driving branch performance, customer relationships, and operational excellence. You will coach a frontline team, execute retail strategies, and ensure a consistent Woodforest Experience.

You will balance customer engagement with coaching, community involvement, and rigorous adherence to policies. This hands-on leadership role requires flexibility in hours and a commitment to