Branch Growth Manager for Customer Experience

BMO U.S.; Elk Grove Village (IL); On-site; USD 55,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Life insurance

Retirement savings

Job summary

BMO U.S. is seeking a branch leader to guide teams in delivering exceptional customer service, growing wallets, and meeting profitability goals. The role emphasizes sales, relationship-building, and regulatory compliance within a consumer banking context.

The position focuses on developing branch plans, guiding customer conversations, and aligning with BMO values to drive performance and customer satisfaction.

Qualifications

• Typically 4–6 years of relevant banking experience and a related degree.
• Previous supervisory or management experience preferred.
• In-depth knowledge of retail banking products.
• Strong understanding of regulations and policies.
• Excellent verbal and written communication skills.
• Analytical and problem-solving abilities.

Responsibilities

• Builds interdependent teams that collaborate across groups to maximize value.
• Develops and executes a branch business plan to grow the business.
• Conducts sales calls and builds a personal referral network.
• Probes to understand customer banking needs and offers strategic advice.
• Resolves customer issues and maintains high-touch relationships.
• Coordinates national and regional sales and service initiatives.

Skills

Verbal & written communication

Collaboration

Analytical thinking

Influence

Data-driven decisions

Education

Post-secondary degree

Supervisory experience

Tools

Branch technologies

Job description

BMO U.S. is seeking a branch leader to guide teams in delivering exceptional customer service, growing wallets, and meeting profitability goals. The role emphasizes sales, relationship-building, and regulatory compliance within a consumer banking context.

The position focuses on developing branch plans, guiding customer conversations, and aligning with BMO values to drive performance and customer satisfaction.