Branch Growth Leader: Sales, Service & Team Coaching

Valley National Bank; Town of Ossining (NY); On-site; USD 74,000 - 126,000; Full time

Job summary

Valley Bank in Ossining, NY is hiring a Branch Manager I to lead daily branch operations, drive sales, and deliver exceptional service to consumers and small business clients. The role focuses on coaching staff, managing risks, and building strong customer relationships in a fast-paced environment.

The position requires a High School diploma or GED and at least 3 years of managerial experience in branch operations, with exellent communication and leadership skills. Full-time, exempt.

Qualifications

• Must have strong ability to prioritize, organize, delegate and execute.
• Excellent verbal, written and interpersonal communication skills.
• Present a confident, professional demeanor to build trust with customers.
• Listen to customer concerns and offer innovative solutions while balancing risk.
• Self-driven with tact, patience and diplomacy in customer interactions.

Responsibilities

• Lead and manage all aspects of branch performance including sales, deposits and revenue growth.
• Ensure exceptional service delivery to all clients in a consumer-oriented branch.
• Coach and develop branch staff to meet sales targets and service goals.
• Oversee staffing functions: recruiting, interviews, onboarding, evaluations and coaching.
• Monitor lead management and ensure effective customer consultations (Salesforce).
• Foster a positive, high-performing branch culture aligned with Valley's standards and policies.

Skills

Prioritization

Communication (verbal & written)

Professional demeanor

Customer-focused

Self-driven

Education

High School diploma or GED

Job description

Valley Bank in Ossining, NY is hiring a Branch Manager I to lead daily branch operations, drive sales, and deliver exceptional service to consumers and small business clients. The role focuses on coaching staff, managing risks, and building strong customer relationships in a fast-paced environment.

The position requires a High School diploma or GED and at least 3 years of managerial experience in branch operations, with exellent communication and leadership skills. Full-time, exempt.