Branch Growth Lead - Sales, Service & Strategy

Valley Bank; Town of Ossining (NY); On-site; USD 85,000 - 120,000; Full time

Job summary

Valley Bank in Ossining, NY is seeking a Branch Manager I to lead day-to-day branch operations and staff, driving performance through strong leadership, sales execution, and operational excellence. You will set strategic direction and foster a customer-focused culture aligned with our standards.

You will grow consumer deposits and revenue, coach a high-performing team, and ensure consistent, high-quality service and advisory support for consumers and small business clients.

Qualifications

• Strong leadership with ability to develop staff and meet sales targets.
• Excellent communication and interpersonal skills.
• Experience with branch operations and customer service.
• Knowledge of sales, deposits, and advisory services.

Responsibilities

• Lead and manage branch performance across sales, profitability, customer experience, operational integrity, and team coaching and development.
• Ensure exceptional service delivery to all clients within a consumer-oriented branch.
• Coach branch team to achieve targets and develop capabilities.
• Oversee staffing functions including recruiting, onboarding, performance evaluations, coaching and addressing issues.
• Identify and escalate potential risks and maintain risk-aware culture.
• Develop market strategies to increase market share and deepen customer relationships.

Skills

Prioritization & organization

Verbal & written communication

Customer relationship

Sales & coaching

Problem solving

Computer skills

Self-motivation

Diplomacy

Education

High School diploma or GED

Tools

Salesforce

Job description

Valley Bank in Ossining, NY is seeking a Branch Manager I to lead day-to-day branch operations and staff, driving performance through strong leadership, sales execution, and operational excellence. You will set strategic direction and foster a customer-focused culture aligned with our standards.

You will grow consumer deposits and revenue, coach a high-performing team, and ensure consistent, high-quality service and advisory support for consumers and small business clients.