Branch Leader: Growth, Service & Team

Trustco Bank; Village of Elmsford (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Trustco Bank in New York seeks a dynamic Branch Manager to lead the daily operations of a full-service branch. You will oversee sales, service, lending, operations, and security while inspiring your team and building strong customer relationships.

The ideal candidate has supervisory experience, a focus on exceptional service, and the ability to balance operational efficiency with growth. This full-time role requires flexibility in schedule and a commitment to community banking.

Qualifications

• High school diploma or equivalent is required.
• Supervisory experience is required.
• Strong customer service and cash handling experience.
• Excellent verbal communication and interpersonal skills.
• Fluent in English; bilingual a plus.
• Access to reliable transportation.
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to work effectively in a collaborative team environment.
• Willingness to participate in ongoing training and development.
• Ability to lift 10-20 lbs. and stand for extended periods.

Responsibilities

• Lead and manage all branch operations, ensuring exceptional customer service and operational excellence.
• Develop new deposit, loan, and business opportunities while achieving branch sales and retention goals.
• Build and promote the branch’s identity, fostering a sales-driven and customer-focused culture.
• Supervise, coach, and evaluate team members including Assistant Branch Managers, Head Teller, and Tellers.
• Conduct staff training, regular team meetings, and performance reviews.
• Effectively execute selling of new products, services, promotions, and incentive programs to drive growth.
• Originate residential, home equity, and installment loans.
• Ensure compliance with all bank policies, procedures, and security protocols.
• Handle complex customer requests and resolve escalated issues in person or by phone.
• Approve significant transactions such as large check cashing, bank checks, and general ledger tickets.
• Maintain branch appearance and uphold operational performance standards.
• Report regularly to senior management on branch performance, opportunities, and challenges.

Skills

Supervisory experience

Customer service

Cash handling

Verbal communication

Fluent English

Reliable transportation

Organizational skills

Team collaboration

Training willingness

Lifting 10-20 lbs

Education

High school diploma or equivalent

Bachelor's degree

Job description

Trustco Bank in New York seeks a dynamic Branch Manager to lead the daily operations of a full-service branch. You will oversee sales, service, lending, operations, and security while inspiring your team and building strong customer relationships.

The ideal candidate has supervisory experience, a focus on exceptional service, and the ability to balance operational efficiency with growth. This full-time role requires flexibility in schedule and a commitment to community banking.