Branch Growth Leader: Sales & Service Coach

Flushing Bank; Allen Park (MI); On-site; USD 55,000 - 85,000; Full time

Job summary

Flushing Bank is seeking an Assistant Branch Manager for our Allen Park, MI location. You will oversee daily operations, coach staff to hit sales and service goals, and ensure exceptional member experiences while partnering with the Branch Manager to grow the branch.

You will schedule staff, conduct performance reviews, ensure policy compliance, and help drive profitability through proactive service and product recommendations across the member base.

Qualifications

• Bachelor's degree in a business-related field, preferred.
• Three years current experience in a sales position in a financial environment.
• Three years current experience supervising employees.
• Ability to function as a team leader; effectively coach staff and achieve performance goals.
• Proficient in Microsoft 365.

Responsibilities

• Assist Manager with all branch operations and staff supervision.
• Coach and develop branch staff to achieve sales and service performance goals.
• Ensure compliance with credit union procedures.
• Use membership data to proactively offer additional products and services to members.
• Suggest and promote creative ideas to increase sales productivity.
• Design and promote activities to increase branch profitability.
• Make exceptions to policy and procedures when necessary.
• Write and administer performance reviews.
• Effectively communicate changes in policy and procedure.
• Resolve member disputes and defuse possible conflict.
• Perform the duties of Vault Teller, as required.
• Schedule cash and platform staff for efficient branch coverage.
• Perform onboarding and training to new Tellers.
• Contribute to branch sales goals.
• Interpret and act on information in management reports.
• Maintain knowledge of credit union consumer loan policies and procedures.
• Oversee the complete loan process within the branch.
• Provide notary and medallion signature guarantee services.
• Provide membership, loan and cash services.

Skills

Team leadership

Staff coaching

Analytical skills

Problem-solving

Multi-tasking

Communication

Microsoft 365

Education

Bachelor's degree in business

Tools

Microsoft 365

Job description

Flushing Bank is seeking an Assistant Branch Manager for our Allen Park, MI location. You will oversee daily operations, coach staff to hit sales and service goals, and ensure exceptional member experiences while partnering with the Branch Manager to grow the branch.

You will schedule staff, conduct performance reviews, ensure policy compliance, and help drive profitability through proactive service and product recommendations across the member base.