Branch Growth Leader - Sales & Service

Trustco Bank; Melbourne, Northern (FL, KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Health Savings Account (HSA)

401(k) with employer match

Paid time off + 11 federal holidays

Training and professional development

Job summary

Trustco Bank in Melbourne, FL is seeking a Branch Manager to oversee daily branch operations, sales, customer service, lending, and security while guiding a talented team to deliver exceptional results.

The ideal candidate will lead with a strong service mindset, drive growth through new business, ensure compliance with bank policies, and mentor staff. This full-time role requires leadership, communication, and cash-handling experience.

Qualifications

• High school diploma or equivalent.
• Supervisory experience.
• Strong customer service and cash-handling experience.
• Excellent verbal communication and interpersonal skills in person, by phone, and via email.
• Fluent in English; bilingual a plus
• Access to reliable transportation
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to work effectively in a collaborative team environment.
• Willingness to participate in ongoing training and development.
• Ability to lift 10–20 lbs., stand for extended periods.

Responsibilities

• Lead and manage all branch operations, ensuring exceptional customer service and operational excellence.
• Develop new deposit, loan, and business opportunities while achieving branch sales and retention goals.
• Build and promote the branch’s identity, fostering a sales-driven and customer-focused culture.
• Supervise, coach, and evaluate team members including Assistant Branch Managers, Head Teller, and Tellers.
• Conduct staff training, regular team meetings, and performance reviews.
• Effectively execute the selling of new products, services, promotions, and incentive programs to drive growth.
• Originate residential, home equity, and installment loans.
• Ensure compliance with all bank policies, procedures, and security protocols.
• Handle complex customer requests and resolve escalated issues in person or by phone.
• Approve significant transactions such as large check cashing, bank checks, and general ledger tickets.
• Maintain branch appearance and uphold operational performance standards.
• Report regularly to senior management on branch performance, opportunities, and challenges.

Skills

Supervisory

Customer Service

Cash Handling

Verbal Communication

English Fluency

Education

High school diploma or equivalent

Job description

Trustco Bank in Melbourne, FL is seeking a Branch Manager to oversee daily branch operations, sales, customer service, lending, and security while guiding a talented team to deliver exceptional results.

The ideal candidate will lead with a strong service mindset, drive growth through new business, ensure compliance with bank policies, and mentor staff. This full-time role requires leadership, communication, and cash-handling experience.