Branch Growth Leader - Sales and Service

Citi; Fremont (CA); On-site; USD 80,000 - 121,000; Full time

Job summary

Citi in Fremont, CA is seeking a Branch Manager to lead sales, service and operations at a key branch. The role focuses on growing the customer base, building loyalty, and developing business strategies with the consumer sales team.

Responsibilities include leading human resources, budgeting, daily huddles, and ensuring strong customer service while managing risk and compliance and driving performance against branch goals.

Qualifications

• 5-8 years of relevant experience required.
• Previous experience in banking or financial industry preferred.
• Proven experience managing teams.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Consistently demonstrates analytic skills.

Responsibilities

• Administer branch sales, service, control and management of human resources.
• Manage staff to ensure all employees are clear on work priorities and activities, and maintain high levels of customer service.
• Execute planning and budgeting activities to ensure branch annual goals are met.
• Conduct daily huddles and communicate company goals, business strategies, new initiatives, and expectations to all staff.
• Monitor performance to ensure branch metrics are met and appropriate action plans are in place to enhance customer satisfaction.
• Oversee branch controls and compliance, to effectively manage risk and ensure positive internal audit ratings.
• Identify training needs, identify career progression opportunities and partner with staff to create professional development plans as well as perform supervisory duties including performance evaluations, compensation, hiring, disciplinary actions and terminations.
• Lead the recruitment/selection of staff across sales and operations roles within the branch and onboarding.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Skills

Team management

Written and verbal communication

Analytical skills

Banking/financial industry experience

Education

Bachelor's Degree

Job description

Citi in Fremont, CA is seeking a Branch Manager to lead sales, service and operations at a key branch. The role focuses on growing the customer base, building loyalty, and developing business strategies with the consumer sales team.

Responsibilities include leading human resources, budgeting, daily huddles, and ensuring strong customer service while managing risk and compliance and driving performance against branch goals.