Branch Growth Leader | Lead Team, Drive Loans & Service

Trustco Bank; Bradenton (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health Savings Account

401(k) with employer match

Paid time off & 11 holidays

Tuition reimbursement

Job summary

Trustco Bank is seeking a results-oriented Branch Manager in Bradenton, FL to lead daily branch operations, oversee sales, service, lending, and security. You will coach a diverse team, manage client relationships, and drive growth through new business development and referrals.

The ideal candidate balances operational efficiency with strategic growth, maintains high service standards, and ensures regulatory compliance. Full-time role with competitive benefits is offered.

Qualifications

• High school diploma or equivalent.
• Supervisory experience.
• Strong customer service and cash-handling experience.
• Excellent verbal communication and interpersonal skills in person, by phone, and via email.
• Fluent in English; bilingual a plus
• Access to reliable transportation
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to work effectively in a collaborative team environment.
• Ability to lift 10–20 lbs., stand for extended periods.

Responsibilities

• Lead and manage all branch operations, ensuring exceptional customer service and operational excellence.
• Develop new deposit, loan, and business opportunities while achieving branch sales and retention goals.
• Build and promote the branch’s identity, fostering a sales-driven and customer-focused culture.
• Supervise, coach, and evaluate team members including Assistant Branch Managers, Head Teller, and Tellers.
• Conduct staff training, regular team meetings, and performance reviews.
• Effectively execute the selling of new products, services, promotions, and incentive programs to drive growth.
• Originate residential, home equity, and installment loans.
• Ensure compliance with all bank policies, procedures, and security protocols.
• Handle complex customer requests and resolve escalated issues in person or by phone.
• Approve significant transactions such as large check cashing, bank checks, and general ledger tickets.
• Maintain branch appearance and uphold operational performance standards.
• Report regularly to senior management on branch performance, opportunities, and challenges.

Skills

Supervisory experience

Customer service

Cash handling

Verbal communication

English fluency

Education

High school diploma or equivalent

Job description

Trustco Bank is seeking a results-oriented Branch Manager in Bradenton, FL to lead daily branch operations, oversee sales, service, lending, and security. You will coach a diverse team, manage client relationships, and drive growth through new business development and referrals.

The ideal candidate balances operational efficiency with strategic growth, maintains high service standards, and ensures regulatory compliance. Full-time role with competitive benefits is offered.