Branch Growth Leader

Trustco Bank; Sanford (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health Savings Account

401(k) with employer match

Paid time off

11 paid holidays

Tuition reimbursement

Reduced loan fees/rates

Job summary

Trustco Bank in Sanford, FL is seeking a Branch Manager to lead our full-service branch, overseeing sales, customer service, lending, and operations. You will coach the team to deliver exceptional service while driving growth through new business development and client retention.

The ideal candidate balances operational efficiency with strategic growth, has supervisory experience, and is committed to a high standard of customer care and compliance.

Qualifications

• High school diploma or equivalent.
• Supervisory experience.
• Strong customer service and cash-handling experience.
• Excellent verbal communication and interpersonal skills.
• Fluent in English; bilingual a plus.
• Access to reliable transportation.
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to work effectively in a collaborative team environment.
• Willingness to participate in ongoing training and development.
• Ability to lift 10–20 lbs., stand for extended periods.

Responsibilities

• Lead and manage all branch operations, ensuring exceptional customer service and operational excellence.
• Develop new deposit, loan, and business opportunities while achieving branch sales and retention goals.
• Build and promote the branch’s identity, fostering a sales-driven and customer-focused culture.
• Supervise, coach, and evaluate team members including Assistant Branch Managers, Head Teller, and Tellers.
• Conduct staff training, regular team meetings, and performance reviews.
• Effectively execute the selling of new products, services, promotions, and incentive programs to drive growth.
• Originate residential, home equity, and installment loans.
• Ensure compliance with all bank policies, procedures, and security protocols.
• Handle complex customer requests and resolve escalated issues in person or by phone.
• Approve significant transactions such as large check cashing, bank checks, and general ledger tickets.
• Maintain branch appearance and uphold operational performance standards.
• Report regularly to senior management on branch performance, opportunities, and challenges.

Skills

Customer service

Cash handling

Verbal communication

Interpersonal skills

Teamwork

Time management

Training mindset

Transportation access

Physical stamina

Bilingual (English+)

Education

High school diploma

Job description

Trustco Bank in Sanford, FL is seeking a Branch Manager to lead our full-service branch, overseeing sales, customer service, lending, and operations. You will coach the team to deliver exceptional service while driving growth through new business development and client retention.

The ideal candidate balances operational efficiency with strategic growth, has supervisory experience, and is committed to a high standard of customer care and compliance.