Branch Growth Leader - Elevate Customer Experience & Revenue

Fairygodboss; Lancaster (Lancaster County); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Pension plan

Life insurance

Paid holidays

Vacation days

Job summary

PNC's Lancaster, PA branch seeks a Branch Manager to lead revenue growth, customer loyalty and risk management within an omni‑channel environment. You will coach a team, drive talent development and ensure regulatory compliance while delivering a differentiated client experience.

The role emphasizes collaboration with ecosystem partners, notary requirements, and a strong focus on people leadership and operational excellence.

Qualifications

• No degree required; relevant experience and certifications may be considered.
• Typically requires 3+ years of related branch experience.
• Experience with a branded sales process and omni‑channel banking is a plus.

Responsibilities

• Lead all aspects of branch performance, driving revenue and customer loyalty.
• Develop a high performing team through onboarding, coaching and development.
• Ensure risk management and regulatory compliance across branch operations.
• Deliver a differentiated client experience with technology-enabled interactions.

Skills

People Management

Sales Leadership

Customer Experience

Risk Management

Coaching

Education

No Degree

Job description

PNC's Lancaster, PA branch seeks a Branch Manager to lead revenue growth, customer loyalty and risk management within an omni‑channel environment. You will coach a team, drive talent development and ensure regulatory compliance while delivering a differentiated client experience.

The role emphasizes collaboration with ecosystem partners, notary requirements, and a strong focus on people leadership and operational excellence.