Branch Manager (Wailuku Branch)

First Hawaiian Inc.; Wailuku (HI); On-site; USD 60,000 - 115,000; Full time

Job summary

First Hawaiian Bank is seeking a dynamic Branch Manager for the Wailuku branch to lead daily operations and deliver exceptional customer experiences.

You will hire and develop staff, drive sales and service goals, manage budgets and compliance, and represent the bank in the community with integrity and accountability. This role offers a strong path to leadership in a community-focused bank.

Qualifications

• High School Diploma or GED is required.
• Bachelor's degree in business, finance or related field is preferred.
• Three years proven experience in retail sales or financial services with leadership in customer service, operations and sales.

Responsibilities

• Lead the team to deliver exceptional customer experience, grow market share, and achieve operational excellence.
• Hire and develop staff, set clear expectations, and coach performance to achieve sales and service goals.
• Manage daily operations, ensure regulatory and risk compliance, and represent the bank in the community with trust and accountability.

Skills

Leadership

Sales leadership

Communication

Customer experience

Financial management

Team coaching

Budgeting

CRM usage

Education

High School Diploma or GED

Bachelor's degree (preferred)

Tools

CRM platforms

Digital tools

Job description

Job Description

First Hawaiian Bank is currently seeking an engaging and dynamic Branch Manager to lead our team at the Wailuku Branch.

Work Schedule

Monday - Friday 8:00am - 5:00pm; rotational Saturday's 8:30am - 1:30pm (hours may vary)

Compensation

The pay range for the role is $60,000 - $115,000/yr; commensurate with experience.

Responsibilities

In this key role, the Branch manager leads the team to deliver exceptional customer experience, grow market share, and achieve operational excellence. The Branch Manager is responsible for hiring and developing staff, setting clear expectations, and coaching performance to achieve sales and service goals. The role manages daily operations, ensure compliance with regulatory and risk requirements, and represents the bank in the community by fostering trust, accountability, and long-term relationships.

Qualifications

The ideal candidate will have:

• High School Diploma or GED required
• Bachelor's degree in business, finance or related field preferred
• Three years proven experience in retail sales or financial services, with demonstrated success in customer service, operations, and sales leadership, including bu not limited to:
  • Proven ability to lead goal setting, coach teams for performance, and drive business development
  • Proficiency in using digital tools and CRM platforms to manage service delivery, sales pipelines and customer engagement strategies
• Must possess a current driver's license and access to reliable transportation
• Must be registered as a Mortgage Loan Originator (MLO) through the Nationwide Mortgage Licensing System & Registry (NMLS) within 60 days of hire
• Demonstrated baseline proficiency in the following skills required:
  • Leadership and People development: Ability to lead and coach teams, set expectations and provide feedback
  • Sales and Business Development: Ability to plan and manage sales activities, monitor pipelines, and support business growth
  • Communication: Ability to communicate clearly in verbal and written form
  • Customer Experience: Ability to apply regulatory standards, maintain controls, and support compliance
  • Financial Management: Ability to manage budgets and review financial information to support decisions
  • Technical Skills: Ability to use CRM and digital platforms to support team and customer needs