Branch Growth Leader & Customer Experience Coach

Civista-Bank; Spencer (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Civista Bank is seeking an Assistant Branch Manager to lead daily branch operations, drive sales growth, and deliver exceptional customer service. The role blends hands-on coaching with hands-on banking duties to meet deposits and loan goals.

The ABM will supervise staff, open accounts, deepen product knowledge, and help customers navigate technology-enabled banking solutions while maintaining policy compliance.

Qualifications

• Demonstrate the ability to lead, coach, motivate and develop staff.
• Drive an exceptional customer experience.
• Supervise and coach the team to achieve sales excellence, ensure the delivery of World Class customer service.

Responsibilities

• Work daily with the branch team to create an exceptional customer experience by building relationships, assessing needs, recommending products and referring customers to our partners in order to grow the bank.
• Support and coach branch employees to enhance performance and career development. Leading the team through the sales process, change management and embracing new ideas to focus on growing the branch and the organization.
• Open personal, business, and loan accounts including additional products and services.
• Develop an expansive knowledge of products and services to fulfill customer needs.
• Achieve monthly, quarterly and yearly customer satisfaction metrics both individually and as a team.
• Exhibit a working knowledge of all aspects of the consumer lending process in daily and weekly activities; building customer trust and managing relationships through the life of the loan.
• Daily oversight to ensure operational tasks are followed and completed, adhering to bank policies, procedures, and regulations.
• Meet the required annual branch deposit and consumer loan goals as established.
• Conduct interviewing and hiring process in conjunction with Branch Manager and Regional Manager.
• Understand and encourage the use of technology in everyday banking interactions, including teaching customers how to use technology, mobile banking, P2P, online banking etc.
• All other duties as assigned and any activities that support the key accountabilities.

Skills

Leadership

Customer experience

Sales coaching

Education

High School diploma or equivalent

Associate’s Degree

Bachelor’s Degree

Job description

Civista Bank is seeking an Assistant Branch Manager to lead daily branch operations, drive sales growth, and deliver exceptional customer service. The role blends hands-on coaching with hands-on banking duties to meet deposits and loan goals.

The ABM will supervise staff, open accounts, deepen product knowledge, and help customers navigate technology-enabled banking solutions while maintaining policy compliance.