Branch Growth Leader and Customer Experience Coach

Civista Bancshares, Inc.; Kentucky; On-site; USD 45,000 - 60,000; Full time

Job summary

Civista Bancshares, Inc. is seeking an Assistant Branch Manager to oversee daily branch operations, drive sales growth, and deliver exceptional customer service. You will coach the team, assess customer needs, and promote products and services while building strong relationships within the community.

The role requires 2–3 years in retail or branch banking, with a focus on customer experience and staff development. A degree is preferred, with a high school diploma as a minimum.

Qualifications

• Leadership experience in a retail or branch banking environment.
• Strong customer service and sales orientation.
• Ability to coach and develop staff to achieve goals.

Responsibilities

• Oversee daily branch activities and drive performance.
• Coach branch staff to enhance performance and career development.
• Open personal, business, and loan accounts and cross-sell products.
• Develop knowledge of products to meet customer needs.
• Achieve customer satisfaction metrics for team and individuals.
• Oversee consumer lending processes and loan life cycles.
• Ensure branch operations comply with policies and regulations.
• Participate in interviewing and hiring with Branch/Regional Manager.

Skills

Staff leadership

Customer service

Sales coaching

Relationship building

Communication

Education

Associate’s or Bachelor’s Degree preferred

High School diploma or equivalent required

Job description

Civista Bancshares, Inc. is seeking an Assistant Branch Manager to oversee daily branch operations, drive sales growth, and deliver exceptional customer service. You will coach the team, assess customer needs, and promote products and services while building strong relationships within the community.

The role requires 2–3 years in retail or branch banking, with a focus on customer experience and staff development. A degree is preferred, with a high school diploma as a minimum.