Assistant Branch Manager: Lead, Coach & Grow Sales

Civista Bank; Spencer (OH); On-site; USD 55,000 - 85,000; Full time

Job summary

Civista Bank in Ohio is seeking an Assistant Branch Manager to oversee daily branch operations, drive sales growth, and deliver outstanding customer service. The ABM acts as both player and coach, building relationships with customers and guiding staff to meet branch goals.

This role requires leadership, coaching, and the ability to analyze customer needs, manage deposits and loan activity, and ensure compliance with policies and procedures.

Qualifications

• 2-3 years' experience in retail or branch banking.
• Demonstrate the ability to lead, coach, motivate and develop staff.
• Drive an exceptional customer experience.
• Supervise and coach the team to achieve sales excellence.

Responsibilities

• Work daily with the branch team to create an exceptional customer experience by building relationships, assessing needs, recommending products and referring customers to our partners in order to grow the bank.
• Support and coach branch employees to enhance performance and career development. Lead the team through the sales process, change management and embracing new ideas to focus on growing the branch and the organization.
• Open personal, business, and loan accounts including additional products and services.
• Develop an expansive knowledge of products and services to fulfill customer needs.
• Achieve monthly, quarterly and yearly customer satisfaction metrics both individually and as a team.

Skills

Leadership

Coaching

Sales experience

Customer service

Relationship building

Branch operations

Hiring processes

Education

Associate's Degree preferred

Bachelor's Degree preferred

High School diploma or equivalent required

Job description

Civista Bank in Ohio is seeking an Assistant Branch Manager to oversee daily branch operations, drive sales growth, and deliver outstanding customer service. The ABM acts as both player and coach, building relationships with customers and guiding staff to meet branch goals.

This role requires leadership, coaching, and the ability to analyze customer needs, manage deposits and loan activity, and ensure compliance with policies and procedures.