Branch Growth & Experience Leader

JPMorganChase; Cockeysville (MD); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Comprehensive health care coverage

On-site health and wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorganChase in Maryland is seeking a Branch Manager to lead a Chase Branch and deliver outstanding client experiences. You will manage deposits, investments, and daily branch operations while coaching a team in a welcoming, service-driven environment.

Emphasizing compliance, risk controls, and community engagement, you will drive growth and uphold Chase's culture of excellence. Applicants should have 2+ years of branch leadership experience and be available for weekend/evening hours.

Qualifications

• Passion for delivering exceptional client experiences and setting the branch tone.
• Proven leadership with coaching and empowering teams to achieve results.
• Strong multitasking across branch operations and growth plans.
• Thrives in a fast-paced, evolving environment with sound decision making.
• Experience maintaining a strong risk and control environment and policy adherence.
• Ability to educate and connect teams, partners, and clients with technology.
• 2+ years of management or Chase leadership experience.
• High school diploma or GED (or equivalent).
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Motivate the branch team by sharing a clear vision and embodying Chase's culture and values (Service, Heart, Curiosity, Courage, Excellence).
• Deliver branch goals by using the Branch Scorecard to grow deposits and investments.
• Prioritize client needs to build lasting relationships and trust.
• Develop a high-performing team through coaching, feedback, and celebration of successes.
• Promote ongoing learning and development to keep skills sharp.
• Forge relationships with local businesses to strengthen branch presence.
• Maintain a strong risk and control environment by following policies and using sound judgment.

Skills

Leadership

Multitasking

Strategic planning

Risk management

Technology adoption

People development

Client focus

Team coaching

Education

High school diploma or GED

Tools

Branch Scorecard

NMLS

Job description

JPMorganChase in Maryland is seeking a Branch Manager to lead a Chase Branch and deliver outstanding client experiences. You will manage deposits, investments, and daily branch operations while coaching a team in a welcoming, service-driven environment.

Emphasizing compliance, risk controls, and community engagement, you will drive growth and uphold Chase's culture of excellence. Applicants should have 2+ years of branch leadership experience and be available for weekend/evening hours.