Branch Experience Leader

Testing Site - JPMC; Town of Hamburg (NY); On-site; USD 80,000 - 140,000; Full time

Job summary

JPMorgan Chase & Co. in New York City seeks a Branch Manager to lead a team, grow deposits and investments, and deliver outstanding client service. You will coach staff, manage operations, and foster a welcoming, compliant environment that reflects Chase values.

The role requires strong leadership, the ability to work a flexible schedule including weekends, and a track record of building relationships with clients and local businesses. Training and growth opportunities are provided.

Qualifications

• 2+ years of management, Retail Banking, or equivalent Chase leadership experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours including weekends and evenings.
• Passion for creating exceptional experiences and a welcoming culture.
• Strong leadership and coaching background.

Responsibilities

• Be a motivating force for the branch team by sharing a clear vision and embodying our culture and values.
• Grow deposits and investments by leveraging the Branch Scorecard and identifying strategic actions.
• Prioritize understanding and meeting client needs to build lasting relationships and trust.
• Build a high-performing team through coaching, feedback, and celebrating successes to boost morale.
• Encourage ongoing learning and development within the team to stay ahead in the industry.
• Forge meaningful relationships with local businesses to strengthen branch presence and engage with the community.
• Maintain a strong risk and control environment by following policies with integrity.

Skills

Leadership

Coaching

Multitasking

Decision making

Risk management

Tech adoption

Client focus

Team empowerment

Education

High school diploma

Job description

JPMorgan Chase & Co. in New York City seeks a Branch Manager to lead a team, grow deposits and investments, and deliver outstanding client service. You will coach staff, manage operations, and foster a welcoming, compliant environment that reflects Chase values.

The role requires strong leadership, the ability to work a flexible schedule including weekends, and a track record of building relationships with clients and local businesses. Training and growth opportunities are provided.