Branch Experience & Growth Leader

JPMorgan Chase & Co.; Cockeysville (MD); On-site; USD 80,000 - 110,000; Full time

Job summary

JPMorgan Chase & Co. in Maryland is seeking a Branch Manager to lead a Chase branch, delivering attentive service, growing deposits and investments, and coaching a high-performing team.

The role focuses on maintaining a strong risk and control environment, leveraging technology, and building community relationships to drive branch success. You will manage operations, mentor staff, and ensure exceptional client experiences while upholding the company’s culture of Service and Excellence.

Qualifications

• 2+ years of management, Retail Banking, or equivalent Chase leadership experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours including weekends and evenings.
• Preferred: college degree or military equivalent.

Responsibilities

• Be a motivating force for the branch team by sharing a clear vision and embodying our company’s culture and values of Service, Heart, Curiosity, Courage, and Excellence.
• Deliver on the goals of the branch by leveraging the Branch Scorecard to identify strategies to successfully grow deposits and investments.
• Prioritize understanding and meeting the needs of our clients to build lasting relationships and trust.
• Build and cultivate a high-performing team through coaching, feedback, and celebrating successes to boost morale and motivation.
• Encourage ongoing learning and development within the team to keep skills sharp and stay ahead in the industry.
• Forge meaningful relationships with local businesses to strengthen our branch presence and actively engage with the community.
• Ensure a strong risk and control environment by using sound judgment, acting with integrity, and protecting our company and clients, following policies and procedures.

Skills

Leadership

Coaching

Multitasking

Decision making

Risk & controls

Technology adoption

Customer focus

Branch hours

Education

High school diploma or GED

College degree preferred

Job description

JPMorgan Chase & Co. in Maryland is seeking a Branch Manager to lead a Chase branch, delivering attentive service, growing deposits and investments, and coaching a high-performing team.

The role focuses on maintaining a strong risk and control environment, leveraging technology, and building community relationships to drive branch success. You will manage operations, mentor staff, and ensure exceptional client experiences while upholding the company’s culture of Service and Excellence.