Branch Growth & Customer Experience Leader

Trustmark; Mobile (AL); On-site; USD 90,000 - 120,000; Full time

Job summary

Trustmark in Mobile, AL seeks an experienced Branch Manager to lead coaching branch teams toward profitability, growth and exceptional customer service. You will drive sales, manage risk, and ensure policy compliance across multiple locations.

The ideal candidate has a decade of retail banking leadership, strong communication, coaching, and strategic planning skills, plus deep knowledge of lending and credit quality.

Qualifications

• Bachelor’s degree in finance, business or related field or commensurate work experience.
• Minimum ten years of sales and customer service experience, preferably in a retail banking environment.
• Minimum seven years retail branch management experience, including managing multiple branch or retail locations.

Responsibilities

• Cross-train, lead and develop team of associates to promote maximum productivity, engagement, succession planning and overall contribution to strategic organizational goals.
• Provide direction to branch management to ensure all goals are met and exceptional customer service is provided to consumer customers.
• Conduct branch visits to ensure adherence to bank policies, successful implementation of new products and services and to develop and maintain strong relationships with branch associates.
• Monitor, measure and manage sales and business development programs.
• Enhance operational efficiencies through the monitoring of branch processes, identification of work flow issues and offering solutions.
• Build strong, effective partnerships with colleagues across the enterprise to work together and collaborate to remove roadblocks for success.

Skills

Leadership

Coaching

Sales

Customer Service

Communication

Analytical Thinking

Education

Bachelor’s degree in finance or business

Tools

Microsoft Office

Job description

Trustmark in Mobile, AL seeks an experienced Branch Manager to lead coaching branch teams toward profitability, growth and exceptional customer service. You will drive sales, manage risk, and ensure policy compliance across multiple locations.

The ideal candidate has a decade of retail banking leadership, strong communication, coaching, and strategic planning skills, plus deep knowledge of lending and credit quality.