Branch Growth & Customer Experience Leader

PNC; Arnold (MO); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health Savings Account

401(k) with PNC match

Paid time off

Job summary

PNC's Arnold, MO branch seeks a Branch Manager to lead daily operations, drive revenue, and deliver an exceptional omni-channel customer experience. You will coach a branch team, manage risk, and collaborate with ecosystem partners to meet business goals.

The role emphasizes leadership, talent development, and adherence to PNC's risk and compliance standards while delivering outstanding customer service in a local market.

Qualifications

• Roles at this level typically do not require a university degree, but related experience or product knowledge is preferred.
• 3+ years of related experience required; in lieu of a degree, a comparable combination of education, certification(s), and experience may be considered.

Responsibilities

• Lead all aspects of branch performance and revenue growth.
• Drive customer loyalty through consultative interactions and solutions.
• Ensure risk management and regulatory compliance across the branch.
• Build and coach a high-performing branch team.

Skills

Accountability

Banking

Client Counseling

Customer Experience (CX)

Customer Loyalty

Decision Making

People Management

Proactive Behavior

Results-Oriented

Education

No Degree

Job description

PNC's Arnold, MO branch seeks a Branch Manager to lead daily operations, drive revenue, and deliver an exceptional omni-channel customer experience. You will coach a branch team, manage risk, and collaborate with ecosystem partners to meet business goals.

The role emphasizes leadership, talent development, and adherence to PNC's risk and compliance standards while delivering outstanding customer service in a local market.