Branch Growth and Customer Experience Leader

Valley National Bank; Dadeville (AL); On-site; USD 60,000 - 80,000; Full time

Job summary

Valley National Bank in Dadeville, AL is seeking a Branch Manager to lead branch performance, sales growth, customer experience, and operational integrity. You will coach the local team, oversee staffing, and ensure policy-compliant risk management while delivering exceptional client service.

You will translate market insights into targeted sales strategies to increase market share and deepen customer relationships, promoting Valley's culture and engagement in the community.

Responsibilities

• Leading and managing all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development.
• Ensures exceptional service delivery to all clients within a consumer-oriented branch.
• Coach and develop branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities.
• Observe sales engagements to ensure high quality customer consultations and effective lead management through Salesforce.
• Manage all staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy.
• Leads and encourages identification, escalation, and resolution of potential risks.
• Foster a positive and high-performing branch environment that promotes Valley's culture and drives strong associate engagement.
• Develop and leverage market intelligence, communicating strategic direction and product focus while building individualized sales strategies to increase market share and deepen customer relationships.

Job description

Valley National Bank in Dadeville, AL is seeking a Branch Manager to lead branch performance, sales growth, customer experience, and operational integrity. You will coach the local team, oversee staffing, and ensure policy-compliant risk management while delivering exceptional client service.

You will translate market insights into targeted sales strategies to increase market share and deepen customer relationships, promoting Valley's culture and engagement in the community.