Growth-Driven Branch Leader

Valley National Bank; Northern (KY); Hybrid; USD 74,000 - 126,000; Full time

Job summary

Valley Bank is seeking a Branch Manager I to oversee daily branch operations, drive sales performance, and deliver exceptional customer service across consumer and small business channels. You will coach a diverse team, manage staffing, and ensure operational integrity while aligning with company policy.

The role emphasizes strategic direction, market intelligence, and a customer-focused culture, with a pay range that reflects experience and location in a full-time, exempt capacity.

Qualifications

• Must have strong leadership and people management skills.
• Excellent communication and customer service abilities.
• Experience leading branch operations and sales growth.

Responsibilities

• Accountable for leading and managing all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development.
• Ensures exceptional service delivery to all clients within a consumer-oriented branch.
• Coach and develop branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities.
• Observe sales engagements to ensure high quality customer consultations and effective lead management through Salesforce.
• Manage all staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy.
• Leads and encourages identification, escalation, and resolution of potential risks.
• Foster a positive and high-performing branch environment that promotes Valley's culture and drives strong associate engagement.
• Develop and leverage market intelligence, communicating strategic direction and product focus while building individualized sales strategies to increase market share and deepen customer relationships.

Skills

Prioritization

Organization

Delegation

Execution

Verbal communication

Written communication

Interpersonal skills

Self-motivation

Customer focus

Education

High School diploma or GED

Job description

Valley Bank is seeking a Branch Manager I to oversee daily branch operations, drive sales performance, and deliver exceptional customer service across consumer and small business channels. You will coach a diverse team, manage staffing, and ensure operational integrity while aligning with company policy.

The role emphasizes strategic direction, market intelligence, and a customer-focused culture, with a pay range that reflects experience and location in a full-time, exempt capacity.