Branch Floater: Sales & Service Pro

First Citizens Bank; Hudson (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Benefits package

Job summary

First Citizens Bank is seeking a Sales and Service Representative to join our branch team in North Carolina. The role focuses on processing transactions, addressing customer service requests, and guiding customers through bank capabilities and resources.

The successful candidate will actively identify sales opportunities and refer them to the appropriate bank partner, while maintaining strong relationships with customers and teammates in a fast-paced branch environment.

Qualifications

• High School Diploma or GED and 6 months of customer service experience.
• Sales or banking experience is preferred.
• Strong communication and financial literacy are required.

Responsibilities

• Process transactions and customer service requests in the branch accurately.
• Identify and refer sales opportunities to the appropriate bank partner.
• Foster partnerships to deliver value for customers, prospects and colleagues.
• Support branch sales efforts and customer education on bank capabilities and resources.

Skills

Financial literacy

Retail banking knowledge

Written and verbal communication

Branch banking operations

Transaction processing

Relationship building

Sales outreach

Agility

Education

High School Diploma or GED

Job description

First Citizens Bank is seeking a Sales and Service Representative to join our branch team in North Carolina. The role focuses on processing transactions, addressing customer service requests, and guiding customers through bank capabilities and resources.

The successful candidate will actively identify sales opportunities and refer them to the appropriate bank partner, while maintaining strong relationships with customers and teammates in a fast-paced branch environment.