Customer Banking & Digital Solutions Advisor

M&T Bank; Town of Greenwich (NY); On-site; USD 32,000 - 52,000; Full time

Job summary

M&T Bank is seeking a Branch Teller to provide exceptional service to customers at the Riverside, Connecticut branch. The role focuses on educating customers about Consumer and Business Banking solutions, promoting digital tools, and facilitating loan discussions.

The position emphasizes empathy, adaptability, and a customer-centric approach in a fast-paced branch setting. Responsibilities include handling transactions, resolving issues, and partnering with banking teams to identify

Qualifications

• High school diploma or equivalent (GED).
• Strong verbal communication skills.
• Strong interpersonal skills.
• Ability to interact with varying customers (consumer to small business).
• Proven time management and prioritization skills.

Responsibilities

• Educate customers and explain features of Consumer and Business Banking solutions.
• Engage customers to bank with us and promote digital capabilities.
• Explain criteria used to decision loan applications.
• Complete servicing-related responsibilities for Consumer and Business Banking relationships.
• Follow the Bank’s sales process and provide customer-focused guidance.
• Proactively reach out to customers to support retention and expansion of relationships.
• Adhere to compliance and risk controls.

Job description

M&T Bank is seeking a Branch Teller to provide exceptional service to customers at the Riverside, Connecticut branch. The role focuses on educating customers about Consumer and Business Banking solutions, promoting digital tools, and facilitating loan discussions.

The position emphasizes empathy, adaptability, and a customer-centric approach in a fast-paced branch setting. Responsibilities include handling transactions, resolving issues, and partnering with banking teams to identify