Branch Experience Teller - Digital Engagement & Service

M&T Bank; Livermore (CA); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank is seeking a customer service oriented associate for our branch in Nottingham, MD. The role emphasizes delivering an exceptional customer experience, handling transactions accurately, and guiding customers through digital options.

The position requires strong communication, interpersonal skills, and the ability to balance multiple tasks in a fast-paced retail banking environment. Training will cover AML/KYC processes and bank policies.

Qualifications

• High school diploma or GED required; experience in customer service preferred.
• Proven verbal communication and interpersonal skills.
• Ability to handle data entry and cash handling tasks.
• Proficient with internet-enabled technology and standard software.

Responsibilities

• Provide exceptional branch customer service and resolve routine issues promptly.
• Educate customers with digital demonstrations and suggest self-service options.
• Engage in lobby management and greet customers to address needs.
• Balance and process transactions accurately following policy.
• Log customer complaints and escalate when required; ensure timely resolution.
• Assist with account maintenance and basic banking transactions.

Skills

Customer service

Verbal communication

Interpersonal skills

Data entry

Cash handling

Time management

Prioritization

Internet proficiency

Education

High school diploma or GED

Bilingual (based on branch needs)

Job description

M&T Bank is seeking a customer service oriented associate for our branch in Nottingham, MD. The role emphasizes delivering an exceptional customer experience, handling transactions accurately, and guiding customers through digital options.

The position requires strong communication, interpersonal skills, and the ability to balance multiple tasks in a fast-paced retail banking environment. Training will cover AML/KYC processes and bank policies.