Branch Experience & Operations Leader

Aumni; Las Vegas (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

Chase is seeking a Branch Operations Lead in our Las Vegas branch to oversee daily operations, partner with the Branch Manager, and ensure accurate, compliant transactions while delivering exceptional client experiences.

You will guide staff, manage lobby flow, promote self-service options, and uphold loss prevention, audits, and regulatory requirements. Training will prepare you for placement as Branch Operations Lead, with travel as needed for in-person sessions.

Qualifications

• Adhere to banking policies, procedures and regulatory requirements.
• Strong attention to detail and organizational skills.
• Proven leadership and operational proficiency for transaction accuracy.
• Ability to educate the branch team and partners.
• Build client relationships and refer to experts when needed.
• 1+ years of retail banking experience.
• High school diploma or GED.
• Ability to work branch hours including weekends/evenings.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch atmosphere for exceptional client experiences.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings.
• Engage clients with clear communication, anticipate needs, and check into the waiting queue.
• Lead branch operations including cash devices and ATM, resolve issues per policies.
• Introduce clients to the branch team to deliver seamless service.
• Promote self-service options to let clients access accounts any time.
• Support all aspects of branch operations including loss control, compliance, and audits.

Skills

Customer service

Leadership

Policy compliance

Relationship building

Communication

Attention to detail

Time management

Training others

Education

High school diploma/GED/foreign equivalent

Job description

Chase is seeking a Branch Operations Lead in our Las Vegas branch to oversee daily operations, partner with the Branch Manager, and ensure accurate, compliant transactions while delivering exceptional client experiences.

You will guide staff, manage lobby flow, promote self-service options, and uphold loss prevention, audits, and regulatory requirements. Training will prepare you for placement as Branch Operations Lead, with travel as needed for in-person sessions.