Branch Operations Lead - Elevate Service & Growth

JP Morgan Chase; Las Vegas (NV); On-site; USD 55,000 - 85,000; Full time

Job summary

Chase in Las Vegas seeks a Branch Operations Lead to partner with the Branch Manager and staff to deliver exceptional client experiences. You will oversee lobby flow, coach colleagues, and ensure accurate processing of transactions while adhering to bank policies and controls.

This leadership role emphasizes educating the team on self-service tools, maintaining strong loss prevention and audit readiness, and building lasting relationships through proactive service and community engagement.

Qualifications

• 1+ years of retail banking experience.
• Commitment to following policies, procedures and regulatory requirements.
• Strong leadership and operational proficiency to ensure transaction accuracy.
• Ability to educate and engage branch staff and partners.
• Excellent client relationship skills and ability to refer clients to experts.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch atmosphere and exceptional client experiences.
• Greet clients, assist with transactions, manage lobby flow and schedule meetings.
• Engage clients with clear communication, anticipate needs, and guide them to self-service options.
• Lead branch operations, including cash devices like the vault and ATM, and ensure adherence to policies.
• Introduce clients to the branch team and assist with specialized financial needs to elevate service.

Skills

Customer service

Regulatory compliance

Leadership

Attention to detail

Communication

Team collaboration

Education

High school diploma or GED

Job description

Chase in Las Vegas seeks a Branch Operations Lead to partner with the Branch Manager and staff to deliver exceptional client experiences. You will oversee lobby flow, coach colleagues, and ensure accurate processing of transactions while adhering to bank policies and controls.

This leadership role emphasizes educating the team on self-service tools, maintaining strong loss prevention and audit readiness, and building lasting relationships through proactive service and community engagement.