Branch Experience & Operations Leader

JPMorgan Chase & Co.; Aurora (IL); On-site; USD 52,000 - 76,000; Full time

Job summary

JPMorgan Chase & Co. in Aurora, IL is seeking a Branch Operations Lead to oversee daily branch activities and deliver exceptional customer experiences. You will work closely with the Branch Manager to ensure accurate transactions, lobby flow, and compliance with bank policies.

The role emphasizes leadership, staff education, and building lasting client relationships while driving loss prevention and self-service adoption. Weekend/evening availability is expected.

Qualifications

• Adhere to policies, procedures and regulatory banking requirements.
• Maintain keen eye for detail and stay organized.
• Demonstrate leadership and operational proficiency in branch work.
• Educate the branch team and partners to stay informed.
• Build meaningful client relationships and refer to experts.

Responsibilities

• Collaborate with Branch Manager to create a welcoming atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow and schedule meetings.
• Engage clients with clear communication and anticipate their needs while guiding them through services.
• Lead branch operations including cash devices and ATM, resolving issues per bank policies.
• Introduce clients to the team and assist with specialized financial needs to elevate service.
• Promote self-service options to simplify banking for clients.
• Support branch operations with loss control, compliance and audits.

Skills

Customer service

Leadership

Regulatory compliance

Detail-oriented

Communication

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. in Aurora, IL is seeking a Branch Operations Lead to oversee daily branch activities and deliver exceptional customer experiences. You will work closely with the Branch Manager to ensure accurate transactions, lobby flow, and compliance with bank policies.

The role emphasizes leadership, staff education, and building lasting client relationships while driving loss prevention and self-service adoption. Weekend/evening availability is expected.