Branch Experience & Operations Lead

JP Morgan Chase; California; On-site; USD 60,000 - 80,000; Full time

Job summary

JP Morgan Chase is seeking a Branch Operations Lead in California to oversee day-to-day branch activities and drive superior client experiences. You will partner with the Branch Manager to ensure compliant operations, efficient lobby management, and staff development.

You will motivate the team, coordinate with specialists, and promote self-service options to enhance convenience for clients while maintaining strict regulatory adherence.

Qualifications

• Adhere to banking policies, procedures, and regulatory requirements.
• Strong eye for detail and organizational skills.
• Proven leadership and operational proficiency.
• Ability to educate and inform branch teams.
• Excellent client engagement and relationship skills.
• 1+ years of retail banking experience.
• High school diploma or GED.
• Available to work weekends and evenings.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch environment and ensure exceptional client experiences.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build relationships.
• Communicate clearly to understand client needs and guide them to self-service options.
• Lead branch operations, manage cash devices, and resolve client issues with adherence to policies.
• Introduce clients to the branch team and assist with specialized financial needs to elevate service.
• Promote self-service options for 24/7 account access.
• Support loss control, compliance, and audits to ensure smooth operations.

Skills

Policy compliance

Attention to detail

Leadership

Team collaboration

Customer education

Retail banking

Time management

Scheduling

Education

High school diploma or GED

Job description

JP Morgan Chase is seeking a Branch Operations Lead in California to oversee day-to-day branch activities and drive superior client experiences. You will partner with the Branch Manager to ensure compliant operations, efficient lobby management, and staff development.

You will motivate the team, coordinate with specialists, and promote self-service options to enhance convenience for clients while maintaining strict regulatory adherence.