Branch Experience Leader & Teller Coach

Renasant Bank; Ocean Springs (MS); On-site; USD 42,000 - 54,000; Full time

Job summary

Renasant Bank in Ocean Springs, MS seeks a Head Teller to lead, coach, and manage the teller team, driving a best-in-class customer experience and branch performance. You will model service standards, oversee daily operations, and recognize sales opportunities across platforms.

The role requires cash handling expertise, leadership experience, and a focus on compliance and teamwork while supporting branch growth and staff development.

Qualifications

• High school diploma or equivalent; college education preferred.
• Minimum 2 years cash handling experience, at least 1 year teller experience.
• Minimum 1 year leadership experience.
• Minimum 1 year customer experience in a sales environment preferred.
• Proven track record of leadership, sales management, and coaching.
• Ability to produce individual and team sales and customer experience results.
• Effective written and verbal communication skills.
• Strong sense of teamwork; ability to work cooperatively in a team environment.
• Attention to detail with strong accuracy in handling transactions.
• Comfortable using technology software to process transactions.
• Proven time management and organizational skills; ability to handle multiple priorities.
• Ability to travel for training and between branches as needed.

Responsibilities

• Execute and coach the teller customer engagement process with each Teller to ensure there are no breaks in service or sales opportunities to help a customer.
• Maintain and role model service knowledge standards in conjunction with related regulations, policies and procedures.
• Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, official checks, etc.
• Execute daily operations including balancing, supplies ordering, balancing the ATM and vault, and perform branch capture procedures.
• Recognize/identify all customer needs, cues and clues in every transaction and properly refer customers to the platform for an additional needs based conversation.
• Protect the bank from unnecessary risk by following compliance, risk and operational procedures.
• Assist with all monthly and quarterly branch assessments.
• Mentor and onboard all new Tellers - create a great experience for all new Tellers when they join the team. Ensure all training is completed.
• Participate in interviewing, selecting and training teammates.
• Supervise all Tellers and provide override approval on transactions, oversee daily personnel and team balancing of teller drawers.
• Help lead, with the Branch Manager/Assistant Manager, sales, service and operational meetings, including security meetings.
• Contribute to employee performance assessments, including disciplinary action planning and coaching for improved performance.
• Perform other related duties as assigned.

Skills

Leadership

Cash handling

Customer service

Coaching

Sales experience

Verbal communication

Written communication

Teamwork

Attention to detail

Technology literacy

Time management

Travel willingness

Education

High school diploma or equivalent

College education preferred

Tools

Banking software

Job description

Renasant Bank in Ocean Springs, MS seeks a Head Teller to lead, coach, and manage the teller team, driving a best-in-class customer experience and branch performance. You will model service standards, oversee daily operations, and recognize sales opportunities across platforms.

The role requires cash handling expertise, leadership experience, and a focus on compliance and teamwork while supporting branch growth and staff development.