Branch Experience Leader: Growth, Coaching & Service

Testing Site - JPMC; Nashville (TN); On-site; USD 85,000 - 120,000; Full time

Job summary

JPMorgan Chase in Nashville is seeking a Branch Manager to lead daily branch operations, coach a team, and drive deposits and investments growth while delivering exceptional client experiences. You will oversee risk controls and ensure policy adherence, partnering with local businesses to strengthen community presence.

The role requires a proven track record in Retail Banking leadership, the ability to work flexible hours, and a commitment to developing staff through coaching and deliberate

Qualifications

• Demonstrated ability to lead a team within a branch setting.
• Proven coaching and empowerment of staff to achieve results.
• Strong multitasking and prioritization skills in a fast-paced branch.
• Smart decision making with risk awareness and policy adherence.
• Ability to educate and connect teams and clients with technology.
• Experience in Retail Banking leadership or Chase equivalent.
• Flexibility to work weekends and evenings.

Responsibilities

• Be a motivating force for the branch team by sharing a clear vision and embodying our company’s culture and values of Service, Heart, Curiosity, Courage, and Excellence.
• Deliver on the goals of the branch by leveraging the Branch Scorecard to identify strategies to successfully grow deposits and investments.
• Prioritize understanding and meeting the needs of our clients to build lasting relationships and trust.
• Build and cultivate a high-performing team through coaching, feedback, and celebrating successes to boost morale and motivation.
• Encourage ongoing learning and development within the team to keep skills sharp and stay ahead in the industry.
• Forge meaningful relationships with local businesses to strengthen our branch presence and actively engage with the community.
• Ensure a strong risk and control environment by using sound judgment, acting with integrity, and protecting our company and clients, following policies and procedures.

Skills

Leadership

Coaching

Multitasking

Decision making

Tech literacy

Branch operations

Relationship building

Education

High school degree / GED

College degree or military equivalent

Job description

JPMorgan Chase in Nashville is seeking a Branch Manager to lead daily branch operations, coach a team, and drive deposits and investments growth while delivering exceptional client experiences. You will oversee risk controls and ensure policy adherence, partnering with local businesses to strengthen community presence.

The role requires a proven track record in Retail Banking leadership, the ability to work flexible hours, and a commitment to developing staff through coaching and deliberate