Branch Leader: Grow Deposits & Elevate Client Experience

Testing Site - JPMC; Franklin (TN); On-site; USD 85,000 - 110,000; Full time

Job summary

JPMorgan Chase in Franklin, TN is seeking a Branch Manager to lead a customer-centric team and drive deposits, investments, and service excellence. You will coach staff, manage operations, and foster strong community relationships to uphold Chase’s hospitality and integrity.

You will guide daily branch activities, ensure compliance, and represent the brand while delivering the latest banking solutions and technology to clients and colleagues.

Qualifications

• 2+ years of management, Retail Banking, or equivalent Chase leadership experience.
• High school diploma, GED, or foreign equivalent.
• Ability to work branch hours including weekends and evenings.
• Completion of Branch Manager Training Program; travel for in-person training and meetings.

Responsibilities

• Motivate the branch team by sharing a clear vision and embodying Chase’s culture and values.
• Deliver on branch goals by leveraging the Branch Scorecard to grow deposits and investments.
• Prioritize understanding and meeting client needs to build lasting relationships and trust.
• Build and cultivate a high-performing team through coaching, feedback and recognition.
• Encourage ongoing learning and development within the team to stay ahead in the industry.
• Forge meaningful relationships with local businesses to strengthen branch presence and community ties.
• Maintain a strong risk and control environment by following policies and acting with integrity.

Skills

Leadership

Coaching & People Development

Multitasking

Decision Making

Risk & Controls

Customer Experience

Technology Adoption

Retail Banking Experience

Education

High school diploma or GED

College degree preferred

Job description

JPMorgan Chase in Franklin, TN is seeking a Branch Manager to lead a customer-centric team and drive deposits, investments, and service excellence. You will coach staff, manage operations, and foster strong community relationships to uphold Chase’s hospitality and integrity.

You will guide daily branch activities, ensure compliance, and represent the brand while delivering the latest banking solutions and technology to clients and colleagues.