Branch Experience Lead

Fairygodboss; Stanwood (WA); On-site; USD 60,000 - 75,000; Full time

Job summary

Chase is seeking a Branch Operations Lead in Stanwood, WA to guide daily branch activities, support the Branch Manager, and ensure transactions are processed accurately while following bank policies.

You will welcome clients, promote self-service options, manage lobby flow, and lead a team focused on control, compliance, and customer care, with weekend and evening hours as required. This role offers growth through our training program and a chance to strengthen community banking.

Qualifications

• You will adhere to policies, procedures, and regulatory banking requirements.
• You stay organized and manage multiple tasks efficiently.
• You lead and collaborate with branch staff to ensure accuracy and service quality.
• You educate and keep the team informed on policies and processes.
• You build relationships with clients and refer to experts when needed.

Responsibilities

• Greet clients and create a welcoming branch atmosphere.
• Assist with transactions, manage lobby flow, and schedule meetings.
• Engage clients with clear communication to understand needs.
• Lead branch operations including cash vault and ATM management.
• Collaborate with the Branch Manager to deliver seamless service and solutions.
• Encourage self-service options to empower clients.
• Support compliance, audits, and loss control across branch operations.

Skills

Attention to detail

Leadership

Customer service

Policy compliance

Banking experience

Education

High school diploma or GED

College degree or military equivalent

Job description

Chase is seeking a Branch Operations Lead in Stanwood, WA to guide daily branch activities, support the Branch Manager, and ensure transactions are processed accurately while following bank policies.

You will welcome clients, promote self-service options, manage lobby flow, and lead a team focused on control, compliance, and customer care, with weekend and evening hours as required. This role offers growth through our training program and a chance to strengthen community banking.