Branch Experience Leader

Fairygodboss; Freeland (WA); On-site; USD 65,000 - 95,000; Full time

Job summary

Chase is seeking a Branch Operations Lead to oversee day-to-day branch activities, lead a team, and ensure compliant, accurate transactions. You will guide lobby operations, improve the client experience, and promote self-service options while maintaining strong control standards.

The role requires articulating policies, coaching staff, and building lasting client relationships in a fast-paced banking environment.

Qualifications

• Adhere to banking policies, procedures and regulatory requirements.
• Demonstrate attention to detail and strong organizational skills.
• Lead transaction accuracy within a collaborative team.
• Educate branch partners and keep the team informed.
• Engage clients and connect them with subject-matter experts.
• 1+ years of retail banking experience; flexible hours including evenings.

Responsibilities

• Collaborate with Branch Manager to foster a welcoming atmosphere and strong client experience.
• Greet clients, assist with transactions, manage lobby flow and schedule meetings.
• Communicate clearly to understand needs and guide clients to appropriate services.
• Lead branch operations, manage cash devices, and resolve client issues with accuracy.
• Introduce clients to the branch team and assist with specialized financial needs.
• Promote self-service options to enhance accessibility for clients.
• Support loss control, compliance, and audits to keep operations secure.

Skills

Customer service

Regulatory compliance

Leadership

Branch operations

Cash handling

Training & coaching

Education

High school diploma or GED

Job description

Chase is seeking a Branch Operations Lead to oversee day-to-day branch activities, lead a team, and ensure compliant, accurate transactions. You will guide lobby operations, improve the client experience, and promote self-service options while maintaining strong control standards.

The role requires articulating policies, coaching staff, and building lasting client relationships in a fast-paced banking environment.