Branch Experience & Operations Leader

JPMorganChase; Saint Peters (MO); On-site; USD 50,000 - 70,000; Full time

Job summary

Chase is seeking a Branch Operations Lead to partner with the Branch Manager and serve clients, ensuring transactions are processed accurately and in compliance. You will help guide the team, influence lobby flow, and promote self-service options while maintaining high service standards.

This role emphasizes leading branch operations, loss control, audits, and staying current with policies. Weekend/evening hours are required, and travel for training may be needed.

Qualifications

• Follows policies, procedures and regulatory banking requirements.
• Demonstrates strong attention to detail and organizes tasks efficiently.
• Leads branch operations while ensuring transaction accuracy and control.
• Educates branch team and partners to stay informed on processes.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
• Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
• Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
• Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.

Skills

Regulatory banking requirements

Attention to detail

Customer service excellence

Leadership

Team collaboration

Education

High school diploma or GED

College degree or military equivalent

Job description

Chase is seeking a Branch Operations Lead to partner with the Branch Manager and serve clients, ensuring transactions are processed accurately and in compliance. You will help guide the team, influence lobby flow, and promote self-service options while maintaining high service standards.

This role emphasizes leading branch operations, loss control, audits, and staying current with policies. Weekend/evening hours are required, and travel for training may be needed.