Branch Experience Lead

Mirastarfcu; Hollister (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

Mirastar Federal Credit Union in California is looking for an Assistant Branch Experience Manager to oversee daily branch operations, optimize member service, and ensure compliance across all processes. You will lead scheduling, training, coaching, and performance management while measuring KPIs and driving improvements.

Responsibilities include supporting cash handling, audits, and community outreach, with emphasis on consultative cross-selling.

Qualifications

• Education and/or Experience: High School Diploma and 2 to 4 years of related management experience in banking, finance, or retail sales; leadership roles desirable.
• Certificates, Licenses, Registrations: None required; Public Notary Certification preferred.

Responsibilities

• Manage daily branch operations to ensure efficiency and strong member service.
• Lead scheduling, hiring, training, coaching, and supervising staff.
• Facilitate audits and ensure compliance with policies and regulatory requirements.
• Measure branch KPIs and drive performance improvements.
• Support business development events and SEG relationships.
• Assist in cash handling processes and teller balancing.
• Promote consultative sales and staff development.
• Provide mentoring and develop talent for career growth.

Skills

Leadership experience

Bilingual English/Spanish

Education

High School Diploma

Job description

Mirastar Federal Credit Union in California is looking for an Assistant Branch Experience Manager to oversee daily branch operations, optimize member service, and ensure compliance across all processes. You will lead scheduling, training, coaching, and performance management while measuring KPIs and driving improvements.

Responsibilities include supporting cash handling, audits, and community outreach, with emphasis on consultative cross-selling.