Branch Experience Lead — Service & Team Growth

Arrowhead Credit Union; Needles (CA); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Weekly pay

401K match

Paid time off

Paid sick leave

Life insurance

Job summary

Arrowhead Credit Union in Needles, CA seeks an Assistant Manager Branch Experience to support the Manager in delivering exceptional member service and driving loyalty. You will develop the team, manage branch operations, and act as leader on duty when required.

The role emphasizes integrity, courage, teamwork, and community service, with opportunities for growth and involvement in training and policy implementation.

Qualifications

• High school diploma or higher in a related field.
• Strong customer service and leadership abilities.
• Mortgage Loan Originator license required; notary preferred.

Responsibilities

• Provide exceptional member service following Service Standards.
• Lead and develop branch team to meet department goals.
• Coach staff, conduct performance reviews, and mentor for growth.
• Oversee branch operations, security, and compliance responsibilities.
• Schedule staff to balance member experience with budgets and laws.

Skills

Cash handling

Basic math

Computer skills

Analytical skills

Communication skills

Service minded

Preferred

Education

High School or better

Bachelor's or better in Business Administration or related field

Job description

Arrowhead Credit Union in Needles, CA seeks an Assistant Manager Branch Experience to support the Manager in delivering exceptional member service and driving loyalty. You will develop the team, manage branch operations, and act as leader on duty when required.

The role emphasizes integrity, courage, teamwork, and community service, with opportunities for growth and involvement in training and policy implementation.