Branch Customer Success Coordinator I

Socket.dev; Fort Worth (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401(k)/Roth plan with matching

Healthcare Savings Accounts

Tuition Reimbursement

Training and development programs

Job summary

TTI, Inc., headquartered in Fort Worth, TX, is seeking a Branch Customer Service Coordinator I to support the branch sales force by expediting orders, answering inquiries by phone and email, and coordinating special requests with the Branch Coordination group.

Responsibilities include assisting with customer quotes, ensuring on-time delivery, and maintaining accurate data in order confirmations. Local candidates preferred; visa sponsorship not available.

Qualifications

• Requires a high school diploma or GED.
• 6 months’ experience in customer support or similar role.
• Experience in electronics components industry preferred.
• Excellent verbal and written communication skills.
• Ability to type 40 words per minute.
• Proficiency with MS Office at beginner level.

Responsibilities

• Verifies and expedites customer orders to ensure on-time delivery.
• Answers inquiries by phone and email using the sales database.
• Coordinates issue resolution with Sales Representatives and customers.
• Assists with quotes by stock checks and delivery information.
• Maintains data accuracy in order confirmations.
• Supports the Sales Representatives with samples and literature.
• Provides backup coverage for the Director of First Impressions.
• Performs related duties as assigned.

Skills

Customer Service

Phone Support

Data Entry 40 wpm

MS Office

Order Processing

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Sales database

CRM system

Job description

TTI, Inc., headquartered in Fort Worth, TX, is seeking a Branch Customer Service Coordinator I to support the branch sales force by expediting orders, answering inquiries by phone and email, and coordinating special requests with the Branch Coordination group.

Responsibilities include assisting with customer quotes, ensuring on-time delivery, and maintaining accurate data in order confirmations. Local candidates preferred; visa sponsorship not available.