Bilingual Branch Sales Specialist (Spanish/English)

TTI, Inc.; Fort Worth (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) Roth with match

Health Savings Account

Tuition Reimbursement

Ongoing training

Philanthropy opportunities

Job summary

TTI, Inc. is seeking a Branch Sales Specialist for our Fort Worth, TX area to support the branch sales force and assist with customer inquiries, special requests, and issue resolution.

You will greet visitors, take messages, and coordinate activities with the Total Quality team to maintain a high-quality sales cycle, ensuring on-time delivery and accuracy for automotive customers. Excellent English/Spanish communication and MS Office skills are required.

Qualifications

• Requires a High School Diploma or GED.
• Bachelor's degree, preferred with one to three years of related experience.
• Bilingual in English and Spanish required.
• Excellent telephone etiquette, verbal and written communication skills.
• Ability to type 40 words per minute.
• Knowledge of Microsoft Office applications (Excel, PowerPoint and Word).
• Ability to lift and move objects up to 30 pounds.

Responsibilities

• Greet visitors and route incoming calls in a cheerful, courteous and timely manner.
• Provide messages to branch personnel as requested.
• Support branch sales by assisting with inquiries and coordinating customer requests.
• Participate in the Total Quality process to maintain an efficient sales cycle and reduce errors.
• Process PPAP requests and IMDS reporting requirements; coordinate with automotive customer base and internal teams.
• Expedite customer orders and monitor delivery dates to meet customer requirements.
• Enter orders into the sales database for quotes and delivery schedules; provide timely price and delivery quotes.

Skills

Bilingual English/Spanish

Customer service

Telephone etiquette

Negotiation

Attention to detail

Microsoft Office

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Description

Our growing company is in need of a Branch Sales Specialist for our Mexico branch that is location in Fort Worth, Texas. The Branch Sales Specialist provides support to the branch sales force by assisting with customer inquiries, the coordination special customer request and issue resolution. Works with our Total Quality team to coordinate activities supporting the automotive business, greet branch visitors, answers all incoming telephone calls, and provides fill-in support to inside sales.

Headquartered in Fort Worth, TX, TTI, Inc. is the world's leading authorized distributor of passive, connector, electromechanical, and discrete components. Celebrating more than 50 years, this Berkshire Hathaway company is ever-growing and has over 100 locations in North America, Europe, and Asia! Join a winning team in a growing global organization!

Our Branch Sales Specialists:

• 
  

  Ensures high-quality company first impressions by greeting visitors and answering and routing incoming telephone calls in a cheerful, courteous and timely manner.

  
  


• Provides support to Branch personnel by taking clear, concise and correct messages as requested.


• 
  

  Participates in the TTI Total Quality process by following defined policies and procedures to maintain efficient sales cycle, following logical and systematic approaches, while the goal being to reduce sales errors and uphold quality to the highest level. This is measured by how many lines are shipped per salesperson and determined how many lines were on time and crossed checked for errors.

  
  


• 
  

  Processes customer's PPAP request and IMDS reporting requirements in a timely manner. Coordinates automotive product recall and quality alerts, PCN, and tooling changes with automotive customer base, operations and sales groups. Maintains and updates PPAP database, Quality Alert/Recall database and IMDS site.

  
  


• 
  

  Assists the Quality Engineer with response to customer Supplier Corrective Action requests and coordinates with Factories to obtain timely, effective corrective actions.

  
  


• 
  

  Performs other related duties as required (e.g. assist RMA group).

  
  


• 
  

  Researches and expedites customer orders. Monitors and ensures delivery date and product quality to meet customer requirements.

  
  


• 
  

  Processes the customer's order by entering it into the sales database for quote processing and delivery schedules. Requires eye for detail, proof reading for accuracy, and maintaining quality expectations. Failure to process and review in a timely manner can result to a loss of parts and lead time with factories. This is measured by your customers on time delivery and return material authorization (RMA) rate.

  
  


• 
  

  Expands product knowledge by utilizing all resources including product literature, factory representatives, product managers, sales managers and other sales representatives to be able to discuss product options with customers and sell TTI strengths.

  
  


• Works with Regional Credit Manager to resolve customer credit issues by interfacing with both parties to resolve issue and close the sale.


• 
  

  Performs the duties of an Account Representative, who may not be available, by taking the customer's calls, pursuing sales and expediting parts.

  
  


• Provides price and delivery quotes within customer timeline to customers within assigned geographic territory by working with the product manager and the manufacturers representative to establish the most competitive pricing by utilizing communication by telephone, fax and email. For price quotes, incumbent may use independent judgment on the product cost by reviewing TTI's suggested sale price, and pricing history for that customer.


• 
  

  Performs other related duties as assigned.

  
  

Education and Experience Requirements:

• Requires a High School Diploma or GED.


• Bachelor's degree, preferred with one to three years of experience is related roles (general administrative, logistics, product and/or quality). Or equivalent combination of education and experience.

What we look for:

• Bilingual in English and Spanish required.


• Exhibits exceptional knowledge of company products and services.


• Possesses excellent telephone etiquette, verbal and written communication skills, and presentation skills.


• Exhibits strong analytical, problem solving and negotiation skills.


• Must be organized and able to prioritize and manage multiple tasks.


• Ability to calculate discounts, commissions, proportions and percentages.


• Ability to write reports and correspondence proficiently and professionally.


• Reads, analyzes and interprets business periodicals, professional journals, technical procedures and government regulations.


• Able to work with minimum supervision and make responsible decisions.


• Possesses working knowledge of company policies, procedures and computer systems.


• Ability to type 40 words per minute.


• Knowledge of Microsoft Office applications (Excel, PowerPoint and Word) at an intermediate level required.


• Ability to lift and move objects up to 30 pounds.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at anytime at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.

Please note that we do not offer relocation assistance for this position. Candidates must be local or willing to relocate at their own expense.

Visa sponsorship is not available for this role. Only candidates authorized to work in the United States will be considered.

What we offer our team members:

• A great benefits package that includes (but is not limited to) Medical/ Dental/ Vision, 401(k)/Roth plan with matching, and Healthcare Savings Accounts.


• Educational Assistance (Tuition Reimbursement).


• Ongoing training throughout your employment with opportunities to participate in professional and personal development programs.


• A strong focus on giving back to our communities through philanthropic opportunities.

Want to learn more? Visit us at Working at TTI, Inc.

We are an Equal Opportunity Employer, and we support protected veterans and individuals with disabilities through our affirmative action program.

#LI-AS1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.