Branch Customer Service Coordinator I | Fort Worth, TX

Phase2 Technology; Fort Worth (TX); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical/Dental/Vision package

401(k)/Roth plan with matching

Tuition reimbursement

Job summary

TTI, Inc. in Fort Worth, TX, is seeking a Branch Customer Service Coordinator I to assist the branch sales force with customer inquiries, order coordination, and issue resolution.

The role involves expediting orders, providing status updates, and supporting sales with quotes and documentation, while maintaining data accuracy and high-quality service.

Qualifications

• 6 months' experience in customer support or similar role, preferably in electronics components.
• High School Diploma or GED.
• Knowledge of company product lines, policies and procedures.
• Ability to type 40 words per minute.
• Excellent verbal and written communication skills.

Responsibilities

• Verify and expedite customer orders to ensure accuracy and on-time delivery by coordinating special requests.
• Provide order status information to customers via phone and email by looking up inquiries in the sales database.
• Coordinate issue resolution with the Sales Representative and customer to ensure smooth sales-to-shipping process.
• Assist Sales to process customer quotes by stock checks and delivery information from the supplier system.
• Process order confirmations by reviewing data to maintain accuracy and reduce errors.
• Support the Sales Representatives by returning calls, sending samples and literature, and handling returns authorizations and replacement orders.
• Provide back-up coverage for the Director of First Impressions by handling switchboard during breaks.
• Perform other related duties as assigned.

Skills

Verbal communication

Written communication

Telephone etiquette

Typing 40 wpm

Microsoft Office basics

Education

High School Diploma or GED

Tools

Sales database

Job description

The Branch Customer Service Coordinator I provides support to the branch sales force by assisting with customer inquiries, the coordination special customer request and issue resolution.

Headquartered in Fort Worth, TX, TTI, Inc. is the world's leading authorized distributor of passive, connector, electromechanical and discrete components. Celebrating more than 50 years, this Berkshire Hathaway company is ever-growing and has over 100 locations in North America, Europe, and Asia! Join a winning team in a growing global organization!

Our Branch Customer Service Coordinators Team:

• Verifies and expedites customer orders to ensure accuracy and secure on-time delivery by coordinating the special request with the Branch Coordination group.
• Provides information to customer regarding order status by answering inquiries by phone and email by looking up the inquiries in the sales database.
• Coordinates issue resolution by working with the Sales Representative and the Customer to ensure smooth sales to shipping process.
• Assist the Sales Representative process customer quotes by performing stock checks and obtaining delivery information by utilizing the computer supplier access.
• Processes order confirmation files by reviewing data and maintaining accuracy resulting in low sales errors and high quality.
• Participates in the company Total Quality process by following established policies and procedures.
• Provides support to the Sales Representatives by returning phone calls to customers, sending samples and sales literature to customers and researching and preparing customer return authorizations and replacement orders.
• Provides back-up coverage for Director of First Impressions by covering switchboard during breaks.
• Performs other related duties as assigned.

Education and Experience Requirements:

• Requires a High School Diploma or GED.
• 6 months' experience in a customer support or similar role, preferably in the Electronics Components industry; or equivalent combination of education and experience.

What we look for:

• Knowledge of company product lines, services, policies and procedures.
• Ability to use the computer system proficiently.
• Possesses excellent verbal and written communication skills.
• Must have good telephone etiquette and ability to write routine business correspondence.
• Ability to type 40 words per minute.
• Knowledge of all Microsoft Office applications at the beginning level.
• Ability to add, subtract, multiply, and divide units of measure.
• Able to compute rate, ratios and percentages.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at anytime at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.

Please note that we do not offer relocation assistance for this position. Candidates must be local or willing to relocate at their own expense.

Visa sponsorship is not available for this role. Only candidates authorized to work in the United States will be considered.

What we offer our team members:

• A great benefits package that includes (but is not limited to) Medical/ Dental/ Vision, 401(k)/Roth plan with matching, Healthcare Savings Accounts
• Educational Assistance (Tuition Reimbursement)
• Ongoing training throughout your employment with opportunities to participate in professional and personal development programs
• A strong focus on giving back to our communities through philanthropic opportunities

Want to learn more? Visit us at Working at TTI, Inc.

We are an Equal Opportunity Employer, and we support protected veterans and individuals with disabilities through our affirmative action program.