Branch Customer Service & Sales Pro

acg; Cary (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

The Auto Club Group is seeking a Branch Customer Service Representative in Cary, NC. This on-site role supports member services, sales, and daily branch operations from Monday to Friday, with a rotating Saturday shift.

The position emphasizes building relationships, providing trusted products, and driving satisfaction. Ideal candidates have a high school diploma, strong customer service experience, problem-solving skills, and proficiency with Microsoft Office.

Qualifications

• High School Diploma or equivalent.
• Experience in a customer-focused environment.
• Strong problem-solving and ownership.
• Proficiency with Microsoft Office and basic workplace tech.

Responsibilities

• Greet, service, and support members by promoting and selling membership and travel products.
• Generate leads and promote insurance and travel products through outbound calls.
• Respond to member inquiries, resolve issues, escalate when needed.
• Process payments for policies and travel products, balance cash drawer.
• Provide admin support to travel and insurance staff during peak periods.
• Perform other duties as assigned.

Skills

Customer Experience

Problem Solving

Digital Confidence

Organization

Prioritization

Communication

Teamwork

Attention to Detail

Education

High School Diploma or equivalent

Job description

The Auto Club Group is seeking a Branch Customer Service Representative in Cary, NC. This on-site role supports member services, sales, and daily branch operations from Monday to Friday, with a rotating Saturday shift.

The position emphasizes building relationships, providing trusted products, and driving satisfaction. Ideal candidates have a high school diploma, strong customer service experience, problem-solving skills, and proficiency with Microsoft Office.