Branch Customer Service and Sales Rep - Cary (Kildaire)

acg; Cary (NC); On-site; USD 26,000 - 29,000; Full time

Job summary

The Auto Club Group (ACG) is hiring a Branch Customer Service Representative in Cary, NC. This on-site, full-time role supports members with membership, travel and banking products while driving satisfaction and sales.

Scheduling is Monday–Friday with one rotating Saturday per month, 8:30am–6pm ET. Responsibilities include greeting members, promoting products, assisting with travel and insurance offers, processing payments, and providing office support to the team.

Qualifications

• High School Diploma or equivalent is required.
• Customer experience in a customer-focused environment.
• Problem solving & ownership mindset.
• Proficiency with Microsoft Office and workplace technology.

Responsibilities

• Member Service & Sales: Greet, service, and support members by promoting and selling membership and travel products.
• Lead Generation & Promotions: Generate leads, share promos, provide travel information, and conduct outbound calls for insurance and travel products.
• Customer Support & Problem Resolution: Respond to member inquiries, help resolve complaints, refer complex issues to senior staff.
• Cashiering & Payment Processing: Process payments and balance cash drawer as needed.
• Branch & Team Support: Provide administrative support to staff during peak periods and assist branch goals.
• Additional Responsibilities: Perform other duties as assigned.

Skills

Customer experience

Problem solving

Digital confidence

Organization & prioritization

Schedule flexibility

Communication & teamwork

Accuracy & attention to detail

Education

High School Diploma or equivalent

Job description

Job Type

Full time

Exempt/Non Exempt

Hourly

Job Description

Location Details

Cary, NC (On-site) - Kildaire Branch

Position Schedule/Shift

Monday - Friday 8:30am-6pm ET (One Rotating Saturday a month working 9:00am - 1:00pm)

Position Summary

Customer service talent is in demand, and today’s candidates want a role where they can build relationships, grow their skills, and make a real impact every day. As a Branch Customer Service Representative with The Auto Club Group,you’llbe the welcoming face of AAA—helping members with trusted products and services while driving satisfaction, sales, and long-term career growth.

Key Responsibilities

• Member Service & Sales:Greet, service, and support members by promoting and selling membership, travel products,selectbanking products, and other ACG offerings.

• Lead Generation & Promotions:Generate leads, share travel and insurance specials, provide travel information, and conduct outbound promotional calls for insurance and travel products.

• Customer Support & Problem Resolution:Respond to member inquiries, help resolve complaints, and refer complex questions or concerns to senior staff, agents, or management whenappropriate.

• Cashiering & Payment Processing:Process payments for insurance policies, travel products, tickets, and travel money products while handling remittance/depository transfers and balancing the cash drawer.

• Branch & Team Support:Provide administrative support to travel and insurance sales staff during peak periods andparticipatein office activities that support branch goals.

• Additional Responsibilities:Perform other duties as assigned.

RequiredQualifications

• High School Diploma or equivalent

• Customer Experience:Experience working in a customer-focused environment and deliveringtimely, helpful solutions.

• Problem Solving & Ownership:Ability to take personal responsibility, use good judgment, and seek solutions when challenges arise.

• Digital Confidence:Comfortable using Microsoft Office applications and learning workplace technology that supports customer service.

• Organization & Prioritization:Able to multitask, prioritize work effectively, and stay focused on meeting office and customer service goals.

Key Strengths for Success in This Role

• People-First Service Mindset:Bring passion and enthusiasm for working with people while consistently exceeding member expectations through professionalism, efficient service, and a well-maintained work area.

• Communication & Teamwork:Communicate effectively, both verbally and in writing, and work collaboratively in a team environment.

• Accuracy & Attention to Detail:Perform basic mathematical calculations accurately to support monetary transactions.

• Adaptability & Pace:Work under pressure in a high-volume, fast-paced customer service environment.

• Schedule Flexibility:Work irregular hours, including holidays and weekends, andparticipatein community events when needed.

Work Environment

• This is an in-office position.Employees willserviceACG members in-person and are based on site in an ACG branch facility.

Compensation & Benefits Overview

ACGcomplies withall applicable state and local lawsregardingrequired benefits (including PTO,paidsick leave,etc.)

Compensation

• Competitive hourly wage of $19.00–$21.50, based on experience,plusadditionalincentives and annual bonus potential based on performance.

Benefits

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.

Health & Wellness