Branch Customer Service and Sales Rep - Cary, NC

acg; Cary (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

The Auto Club Group is seeking a Branch Customer Service Representative in Cary, NC. This on-site role supports member services, sales, and daily branch operations from Monday to Friday, with a rotating Saturday shift.

The position emphasizes building relationships, providing trusted products, and driving satisfaction. Ideal candidates have a high school diploma, strong customer service experience, problem-solving skills, and proficiency with Microsoft Office.

Qualifications

• High School Diploma or equivalent.
• Experience in a customer-focused environment.
• Strong problem-solving and ownership.
• Proficiency with Microsoft Office and basic workplace tech.

Responsibilities

• Greet, service, and support members by promoting and selling membership and travel products.
• Generate leads and promote insurance and travel products through outbound calls.
• Respond to member inquiries, resolve issues, escalate when needed.
• Process payments for policies and travel products, balance cash drawer.
• Provide admin support to travel and insurance staff during peak periods.
• Perform other duties as assigned.

Skills

Customer Experience

Problem Solving

Digital Confidence

Organization

Prioritization

Communication

Teamwork

Attention to Detail

Education

High School Diploma or equivalent

Job description

Job Type

Full time

Exempt/Non Exempt

Hourly

Job Description

Job Description

Location Details

Cary, NC (On-site)

Position Schedule / Shift

Monday - Friday 8:30am-6pm ET (One Rotating Saturday a month working 9:00am - 1:00pm)

Position Summary

Customer service talent is in demand, and today’s candidates want a role where they can build relationships, grow their skills, and make a real impact every day. As a Branch Customer Service Representative with The Auto Club Group,you’ll be the welcoming face of AAA- helping members with trusted products and services while driving satisfaction, sales, and long-term career growth.

Key Responsibilities

• Member Service & Sales:Greet, service, and support members by promoting and selling membership, travel products,selectbanking products, and other ACG offerings.

• Lead Generation & Promotions:Generate leads, share travel and insurance specials, provide travel information, and conduct outbound promotional calls for insurance and travel products.

• Customer Support & Problem Resolution:Respond to member inquiries, help resolve complaints, and refer complex questions or concerns to senior staff, agents, or management when appropriate.

• Cashiering & Payment Processing:Process payments for insurance policies, travel products, tickets, and travel money products while handling remittance/depository transfers and balancing the cash drawer.

• Branch & Team Support:Provide administrative support to travel and insurance sales staff during peak periods and participate in office activities that support branch goals.

• Additional Responsibilities:Perform other duties as assigned.

Required Qualifications

• High School Diploma or equivalent

• Customer Experience:Experience working in a customer-focused environment and delivering timely, helpful solutions.

• Problem Solving & Ownership:Ability to take personal responsibility, use good judgment, and seek solutions when challenges arise.

• Digital Confidence:Comfortable using Microsoft Office applications and learning workplace technology that supports customer service.

• Organization & Prioritization:Able to multitask, prioritize work effectively, and stay focused on meeting office and customer service goals.

Key Strengths for Success in This Role

• People-First Service Mindset:Bring passion and enthusiasm for working with people while consistently exceeding member expectations through professionalism, efficient service, and a well-maintained work area.

• Communication & Teamwork:Communicate effectively, both verbally and in writing, and work collaboratively in a team environment.

• Accuracy & Attention to Detail:Perform basic mathematical calculations accurately to support monetary transactions.

• Adaptability & Pace:Work under pressure in a high-volume, fast-paced customer