Branch Banking Experience Specialist

M&T Bank; Seaford (DE); On-site; USD 26,000 - 43,000; Full time

Job summary

M&T Bank in Seaford, Delaware is seeking a Branch Teller to support customer service and drive sales through everyday banking interactions. You will handle transactions, explain product features, and refer customers to digital tools while delivering a friendly, efficient experience in a busy branch.

Ideal candidates have strong communication skills, are comfortable with cash handling, and can work in a team while meeting branch goals and compliance requirements.

Qualifications

• Strong verbal communication and interpersonal skills.
• Proficiency with internet user-level technology.
• Ability to interact with varying customers (consumer to small business).
• Proven time management and prioritization skills.

Responsibilities

• Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on the customer’s identified needs.
• Engage customers in a variety of ways to bank with us and provide solutions to meet their needs, encouraging and supporting the use of digital capabilities in customer interactions.
• Explain the high-level criteria used to decision loan applications.
• Complete servicing-related responsibilities specific to Consumer and Business Banking customer relationships and lead with inquiries to identify opportunities to solve for other banking needs.
• Follow the Bank’s sales process and provide simplified, customer-focused advice and guidance.
• Proactively reach out to customers to contribute to the retention and expansion of all Consumer and Business Banking relationships.

Skills

Verbal communication

Interpersonal skills

Internet skills

Customer adaptability

Time management

Prioritization

Team under pressure

Education

High school diploma or equivalent

Job description

M&T Bank in Seaford, Delaware is seeking a Branch Teller to support customer service and drive sales through everyday banking interactions. You will handle transactions, explain product features, and refer customers to digital tools while delivering a friendly, efficient experience in a busy branch.

Ideal candidates have strong communication skills, are comfortable with cash handling, and can work in a team while meeting branch goals and compliance requirements.