Branch Client Services Manager - Lead Team & Growth

City of Lincoln; Wabash (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Full benefits

401(k) with match

Paid holidays

Paternity leave

Job summary

Crossroads Bank is seeking a Branch Administrator/Client Services Manager to support daily branch operations in Wabash, supervise staff, and ensure regulatory compliance. You will act as manager in the Branch Manager’s absence, resolve complex customer issues, and drive sales through product recommendations and cross-selling.

The role emphasizes balance, vault procedures, and staff coaching, with strong focus on customer relationships and service excellence in a busy branch setting.

Qualifications

• High school diploma or equivalent required.
• 3-5 years banking experience or equivalent work experience.
• College coursework in Business or related field preferred.
• Strong customer service and interpersonal skills.
• Excellent attention to detail and accuracy.
• Strong organizational and time-management skills.
• Effective problem-solving and decision-making abilities.
• Ability to collaborate effectively in a team environment.

Responsibilities

• Open and service consumer accounts including checking, savings, IRA, and HSA accounts.
• Process and close consumer loans.
• Manage complex customer transactions and resolve escalated service issues.
• Review obituaries and ensure appropriate account holds and documentation.
• CDAR/ICS accounts.
• Learn vault management, cash handling, and security procedures.
• Ensure daily balancing and resolution of cash exceptions and offages.
• Serve as a backup teller as needed.
• Balance the ATM and manage cash levels; open/close procedures.

Skills

Customer service

Interpersonal skills

Attention to detail

Organizational skills

Team collaboration

Education

High school diploma

Business coursework preferred

Job description

Crossroads Bank is seeking a Branch Administrator/Client Services Manager to support daily branch operations in Wabash, supervise staff, and ensure regulatory compliance. You will act as manager in the Branch Manager’s absence, resolve complex customer issues, and drive sales through product recommendations and cross-selling.

The role emphasizes balance, vault procedures, and staff coaching, with strong focus on customer relationships and service excellence in a busy branch setting.