Branch Client Advisor: Sales & Service

First Citizens; Statesville (NC); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Benefits package

Job summary

First Citizens Bank is hiring a Sales and Service Representative for our Statesville branch. You will handle transactions, assist customers with banking needs, and identify referral opportunities to our partners. The role emphasizes friendliness, accuracy, and supportive teamwork.

Ideal candidates possess strong communication, customer service orientation, and adaptability. You will engage customers, learn bank tools quickly, and contribute to a collaborative branch environment with a focus on

Qualifications

• Interpersonal communication and proactive conversation with customers.
• Empathy and professionalism in customer interactions.
• Ability to learn and adapt to new information and technology.
• Strong teamwork and cross-functional relationship building.
• Willingness to manage multiple demands and priorities.
• Ability to process information quickly and resolve problems.

Responsibilities

• Initiate conversations to uncover sales or referral opportunities and guide customers to bank services.
• Ensure compliance with bank policies and complete required training.
• Deliver service standards by partnering with customers and addressing needs; collaborate to optimize operations.

Skills

Communication Skills

Customer Service

Adaptability

Teamwork

Flexibility

Agility

Education

High School Diploma or GED

Job description

First Citizens Bank is hiring a Sales and Service Representative for our Statesville branch. You will handle transactions, assist customers with banking needs, and identify referral opportunities to our partners. The role emphasizes friendliness, accuracy, and supportive teamwork.

Ideal candidates possess strong communication, customer service orientation, and adaptability. You will engage customers, learn bank tools quickly, and contribute to a collaborative branch environment with a focus on