Branch Circulation Lead & Customer Service Manager

Fairfax County Government; Virginia (MN); On-site; USD 34,000 - 46,000; Full time

Job summary

Fairfax County Public Library is seeking an Assistant Circulation Manager to oversee daily operations in the absence of the circulation manager and to serve as person-in-charge as needed. Applicants will join a branch management team, handle staff scheduling, policy communication, and customer issue resolution while supporting outreach and library programs.

The role requires leadership, strong customer service skills, and the ability to work flexible day/evening/weekend hours in a large regional

Qualifications

• Two years of college coursework plus two years of full-time library experience or the equivalent amount of part-time library experience, including one year performing duties comparable to Library Assistant I.

Responsibilities

• Assists in the overall management of the circulation department of a large library (regional library).
• Communicates circulation policies and procedures.
• Prepares daily and biweekly circulation or page schedules, ensuring efficient branch coverage.
• Interviews, selects, trains and evaluates the performance of subordinates and volunteers.
• Serves as manager-in-charge of circulation department as required.
• Resolves non-routine circulation problems and clients' account issues, referring as appropriate.

Skills

Lead and supervise a large team

Customer service experience

Effective communication

Education

Two years of college coursework (60 semester hours)

Job description

Fairfax County Public Library is seeking an Assistant Circulation Manager to oversee daily operations in the absence of the circulation manager and to serve as person-in-charge as needed. Applicants will join a branch management team, handle staff scheduling, policy communication, and customer issue resolution while supporting outreach and library programs.

The role requires leadership, strong customer service skills, and the ability to work flexible day/evening/weekend hours in a large regional