Circulation Lead & Pages Supervisor

Carroll County Public Library; Westminster (MD); On-site; USD 38,000 - 58,000; Full time

Job summary

Carroll County Public Library in Westminster, MD seeks a Circulation Supervisor to deliver outstanding customer service at the circulation desk and oversee assigned staff. The role involves leading in the absence of the Circulation Manager, managing schedules, and ensuring smooth operations during day, evening, and weekend shifts.

The position requires a high school diploma or GED and 1–3 years of related experience; preferred are library, customer service, or clerical backgrounds.

Qualifications

• High school diploma or GED required.
• 1–3 years of related work experience preferred.
• Familiarity with library systems and customer service.

Responsibilities

• Oversees Pages directly and participates in interviews, hiring, and onboarding.
• Delivers customer service at the circulation desk with accuracy and efficiency.
• Schedules, trains, coaches, and evaluates staff performance.
• Maintains circulation records and prepares reports for leadership.
• Promotes library resources and programs to boost community engagement.
• Performs daily branch operations and supports budget oversight.

Skills

Customer service

Communication

Dewey Decimal

Information sources

Computer software

Library policies

Education

High school diploma or GED

Job description

Carroll County Public Library in Westminster, MD seeks a Circulation Supervisor to deliver outstanding customer service at the circulation desk and oversee assigned staff. The role involves leading in the absence of the Circulation Manager, managing schedules, and ensuring smooth operations during day, evening, and weekend shifts.

The position requires a high school diploma or GED and 1–3 years of related experience; preferred are library, customer service, or clerical backgrounds.