Public Library Operations & Programs Lead

Library Systems & Services, LLC.; Manassas, Northern (VA, KY); Hybrid; USD 62,000 - 70,000; Full time

Job summary

Library Systems & Services, LLC. in Manassas, VA is seeking an Assistant Library Director to oversee Circulation and Technical Services, lead staff, and partner with the Library Director to improve patron experience.

This role requires MLS, supervisory experience, and a commitment to excellent customer service, with flexibility for evening/weekend hours and a focus on data-driven reporting, program development, and community engagement.

Qualifications

• ALA-accredited MLS degree required.
• One to three years of public library experience preferred.
• Management/supervisory experience required.
• Experience tracking usage statistics, data collection and excel reports.
• Ability to build strong staff teams and develop staff.
• Excellent organizational, written and oral communication skills.
• Superior customer service skills.
• Accommodate a flexible schedule including evenings and weekends.
• Excellent technical skills, including a familiarity with Windows, Microsoft Suite, and knowledge of various technologies.

Responsibilities

• Manages both the Technical Services team and Circulations Services team to include hiring, training, scheduling, assigning tasks, motivating, evaluating, and development.
• Help manage library Collection
• Supervises and provides leadership for day-to-day operations of the library
• Develops, plans, promotes, and participates in programs and events
• Gathers and maintains information/data to support periodic and special reports documenting activities for area of responsibility
• Writes and implements program grants
• Provides effective communication on procedures and processes to staff and public
• Assists with the implementation of the human resources policies, procedures, and processes
• Responds to and resolve patron issues, including account questions and policy enforcement
• Maintains an attractive, organized, and well-used library, including creating displays, shelving order, providing thoughtful programs and events, and feedback to the Director on the needs of the community
• As needed, work customer service points.
• Know, understand, and administer the American Library Association’s Library Bill of Rights, Freedom to Read Statement, and Freedom to View Statement, recognizing that freedom of access is a fundamental tenet of a public library; in addition to these freedoms, support client discretion of materials available at your local library(ies).
• Follow all legal and policy requirements related to patron privacy and custodianship of patron records
• Provides backup to the Library Director as needed
• Performs other duties as assigned

Skills

Leadership

Staff development

Customer service

Communication

Technical skills

Education

ALA-accredited MLS

Tools

Excel

Windows

Microsoft Suite

Job description

Library Systems & Services, LLC. in Manassas, VA is seeking an Assistant Library Director to oversee Circulation and Technical Services, lead staff, and partner with the Library Director to improve patron experience.

This role requires MLS, supervisory experience, and a commitment to excellent customer service, with flexibility for evening/weekend hours and a focus on data-driven reporting, program development, and community engagement.