Branch Banking Specialist: Service, Sales & Supervision

Tompkins Bank & Trust; New York (NY); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) Match

Profit Sharing

Paid Time Off

11 Holidays

Tuition Reimbursement

Free Parking

Employee Referrals

Job summary

Tompkins Bank & Trust is seeking a Branch Associate to deliver accurate teller and customer service functions in a busy neighborhood branch. You will support branch operations, balance cash, open/close procedures, and act as supervisor on duty when needed.

The role emphasizes proactive client service, product knowledge, and referral growth to support branch goals and maintain compliance with bank policies.

Qualifications

• Customer service experience in a banking environment.
• Strong interpersonal, verbal, and written communication skills.
• Ability to identify client needs, recommend products, and achieve referrals.

Responsibilities

• Process teller transactions accurately and balance branch as required.
• Respond to customer inquiries professionally and coordinate services through bank departments.
• Identify client needs and recommend products to deepen relationships and support referrals.
• Serve as supervisor on duty and provide coverage across branches when needed.

Skills

Interpersonal communication

Verbal communication

Written communication

Sales process

Education

High school diploma or GED

Job description

Tompkins Bank & Trust is seeking a Branch Associate to deliver accurate teller and customer service functions in a busy neighborhood branch. You will support branch operations, balance cash, open/close procedures, and act as supervisor on duty when needed.

The role emphasizes proactive client service, product knowledge, and referral growth to support branch goals and maintain compliance with bank policies.